Faq    How It Works

Careseekers
1.   How do I start using caregiverasia.com?

As a Careseeker you can immediately start browsing by clicking on “Browse Services” or one of the Caregiver Categories.

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2.   How do I book a care service?

To make a booking you will need to sign-up or login if you already have an account with us. All new users will need to sign-up by completing the registration form.

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Select the "Careseeker" option and complete your personal details. An email will be sent to you to verify your account. If you'd like to register as a Caregiver, please refer to the next section.

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Once you have completed the quick registration you are now ready to book. When you’ve found a care service you’d like to book choose a time and click "Book Now". Follow the prompts to make payment via your credit card and that’s it!

If you’re unable to find a care service or suitable time schedule, please contact our Call Centre on +65 6258 6683 and our team will be more than happy to help.

3.   What are the booking charges?

For all phone bookings, the charges are

- 15% of total service charge between the hours of 9am - 11pm (eg. If total booking charge is $100 - you will pay $115)

- 20% of total service charge after 11pm and before 9am (eg. If total booking charge is $100 - you will pay $120)

For all website bookings, the charges are

- 9% of total service charge 24 hours 7 days a week (eg. if total booking charge is $100 - you will pay $109)

4.   What is the cancellation policy?

We have a 48-hour cancellation policy which means any service cancelled within 48 hours of the service commencement is non-refundable. This is due to the fact that many of our Caregivers provide services that require up-front preparation, purchasing of consumables or pre-work to ensure quality of service. We will however, provide a refund in the event of death.

If the cancellation is done before 48 hours of the service commencement the full amount of the service charge will be refunded back to you (excluding the booking charges).

Please note that the booking charges are always non-refundable.

5.   What happens if the Caregiver cancels on me?

Immediately contact our Call Centre on +65 6258 6683 and we will help you find another Caregiver. We strongly discourage our Caregivers to cancel bookings without a legitimate reason as Careseekers can provide this type of feedback in a review. A Caregiver with a continuous record of cancelling will be removed from our site.

6.   I booked a care service but I wasn't sure if the payment went through. What should I do?

You will be notified via email if you're booking and payment has been successful. If you do not receive this within 1 hour, please contact our call centre on +65 6258 6683.

Caregivers
1.   How do I start using caregiverasia.com?

As a Caregiver, you will need to register and create a profile before you can start posting your care services. Here is a step-by-step guide.

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2.   How much does it cost to post a service?

Absolutely nothing and we plan to keep it this way!

3.   How am I notified about a booking?

You will be notified of a successful booking via email. For urgent cases we may contact you directly via phone.

4.   How do I get paid?

Once the service has been completed we will make the full payment to you 3 business days later. This is to ensure the Careseeker is completely satisfied with the service they received and also allow time to resolve any disputes.

We will also require your bank account details for us to make the payment directly into your account. Our call centre team will contact you shortly after you’ve completed your registration to obtain this information.

5.   What if I don’t receive my payment when I expect to receive it?

Contact our call centre on +65 6258 6683 and we will find out what happened!

6.   What happens if a Careseeker cancels the booking?

Please refer to the above section on our cancellation policy.

7.   What happens if I need to cancel a booking?

We strongly discourage cancelling a booking unless it is absolutely unavoidable. Remember the available time you post are a commitment you make to our Careseekers. Breaking this commitment will leave you open to unfavourable reviews and should we see a pattern of cancellations you will be removed from the platform.